dimarts, 2 de desembre del 2014

The 3 A's of Effective Confrontation


  1. AFFIRMATION: It consists of recognizing the value of the other person.
  2. ACKNOWLEDGMENT: One must get to know the other person's opinion, even if they do not share the same one.
  3. ACCOUNTABILITY: It involves the fact of taking responsability for anything said or done.
GOOD TO KNOW
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