dijous, 18 de desembre del 2014

The Apple Store's 3 A's of Customer Service


  1. ACKNOWLEDGE: Admit that the customer's concerns are reasonable.
  2. ALIGN: The worker must sympathize with the customer, as if he/ she were in his/her shoes.
  3. ASSURE: The worker must guarantee the customer that he/ she will solve his/ her difficulties.
GOOD TO KNOW
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